Our promise
Not right for your child? Ask within 48 hours and we'll refund you.
No reasons needed and no forms to argue with. Here's what that means in practice.
Last updated 1 November 2026
One adventure
- Ask within 48 hours of buying it, however much of it you've played.
- You get the whole price back, and the adventure is removed from your account.
Monthly access
- Your first month: ask within 48 hours of starting, and we refund it and end the membership.
- After that, cancel any time and you won't be charged again. We don't refund part of a month you've already started, unless the law where you live says we must.
How to ask
Write to [email protected] from the email on your account, or use the refund link on the receipt Paddle sends you. You don't have to give a reason, though we'd love to hear what didn't work.
Refunds are paid by Paddle, our reseller, to the card or account you paid with. Most banks show the money back within 5 to 10 working days.
Your legal rights
This promise is in addition to your rights as a consumer, not instead of them. In the European Union and the United Kingdom you normally have 14 days to withdraw from an online purchase. For digital content such as an adventure, that right ends when the content is supplied, which is when you start playing, if you asked for it to be supplied straight away and agreed that you'd lose the right to withdraw. You give that agreement at checkout. Our 48-hour promise applies either way.